Returns Center

Can’t find your order or purchased in store? Contact our Customer Care team via Live Chat on www.hempblack.com

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Yes! Follow the step-by-step instructions and you'll receive a prepaid shipping label to send your items back to us.

Where is my order number? 

Please check your order confirmation email to find your order number. Be sure to include the HB when entering your order number above.

How soon will I get my refund? 

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased in the last 30 days.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
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